Misguided feedback

Gallup does workplace surveys in the United States on a regular basis, and they summarize findings for leaders to pay attention to. 

Only about a fifth of employees thinks their leaders have a clear direction for the organization – that’s shocking! From our experience of working with growth companies, we know how important it is to have a clear direction – a WHAT, a passion – to become a successful company. The Challenger Concept is about self- driven employees making wise decisions for the whole, aiming at the company’s WHAT. If that direction isn’t clear when all employees are expected to push on and take initiatives, it easily becomes chaotic. Everybody runs in different directions, at a very high pace. 

Another remarkable finding in the survey is that only 14% fully agree that the performance reviews inspire them to improve. In addition, less than 30% thinks that these reviews are correct and fair. This is a clear indication that the standardized hierarchical way of providing feedback – annual performance reviews – isn’t reliable in modern businesses. Instead, we advocate instant feedback. It’s about giving feedback on both behaviors and results, without delay. For feedback to have any effect, it has to be given often and instant. Criticism or encouragement given once a year is difficult to relate to and probably irrelevant. Important to consider: Feedback should be given directly, be clear and linked to the company’s attitudes. 

Having a clear direction for the organization as a whole, is crucial if you want to increase tempo and growth. Instant feedback is an efficient tool along the way! 



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